Terms of service
Terms of Service
Last updated: April 11, 2026
Welcome to Norvabeauty. These Terms of Service govern your use of our website, products, and services. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.
If you do not agree to these terms, please do not use our website or services.
1. General Conditions
We reserve the right to refuse service to anyone at any time for any reason permitted by law.
By using this website, you agree not to use our products or services for any unlawful or unauthorised purpose, and not to violate any applicable laws or regulations.
You must not transmit any viruses, malware, or any code of a destructive nature through our website.
2. Online Store Terms
By placing an order with Norvabeauty, you confirm that you are at least the age of majority in your place of residence, or that you have given us your consent to allow any minor dependants to use this website under your supervision.
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our website.
3. Product Information
We make every effort to ensure that product descriptions, images, pricing, and other content on our website are accurate. However, we do not guarantee that all information is always complete, current, or error-free.
Colours and product appearance may vary slightly depending on your screen or device settings.
All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without notice.
4. Pricing and Payment
All prices displayed on our website are shown in the applicable currency unless otherwise stated.
We reserve the right to change prices at any time without notice.
We also reserve the right to refuse or cancel any order if pricing, product information, or other details have been listed incorrectly, or if we suspect fraud or unauthorised activity.
If your order is cancelled after payment has been taken, we will issue a refund to your original payment method.
5. Orders
Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.
We reserve the right to accept, decline, cancel, or limit any order at our discretion, including where products are unavailable, there is an issue with payment, or we suspect fraudulent activity.
Orders cannot be changed or cancelled once they have been processed.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframes shown on our website, but delivery times are not guaranteed.
We are not responsible for delays caused by couriers, customs, events outside our control, or incorrect shipping information provided by the customer.
Risk in the products passes to you upon delivery.
7. Returns and Refunds
Our returns and refunds are governed by our Return & Refund Policy.
Please review that policy before making a purchase.
8. Subscription Terms
If you purchase a subscription product or recurring purchase option from Norvabeauty, you agree to the applicable subscription terms presented at checkout or on the product page.
Subscriptions may be cancelled in accordance with our Purchase Options Cancellation Policy.
9. Prohibited Uses
You may not use this website or its content:
- for any unlawful purpose
- to solicit others to perform unlawful acts
- to infringe upon our intellectual property rights or the rights of others
- to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
- to submit false or misleading information
- to upload or transmit viruses or malicious code
- to interfere with or circumvent the security features of the website
We reserve the right to terminate your use of the website if you breach these Terms.
10. Intellectual Property
All content on this website, including text, images, branding, graphics, logos, product descriptions, and design elements, is the property of Norvabeauty or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for examining or evaluating the content or accuracy of third-party websites and we are not liable for any third-party materials, websites, or services.
Your use of third-party websites is at your own risk.
12. Disclaimer
To the maximum extent permitted by law, our website and all products and services provided through it are offered on an “as is” and “as available” basis.
We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.
13. Limitation of Liability
To the maximum extent permitted by law, Norvabeauty will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website, products, or services.
Nothing in these Terms excludes or limits any rights you may have under applicable consumer law that cannot be excluded by law.
14. Indemnity
You agree to indemnify and hold harmless Norvabeauty from any claim, demand, loss, liability, or expense arising out of your breach of these Terms or your misuse of our website or services.
15. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
16. Changes to These Terms
We reserve the right to update, change, or replace these Terms of Service at any time by posting the updated version on our website.
It is your responsibility to review these Terms periodically. Your continued use of the website following any changes constitutes acceptance of those changes.
17. Governing Law
These Terms of Service are governed by the laws applicable in New Zealand.
18. Contact
If you have any questions about these Terms of Service, please contact us at: