Refund policy
Return & Refund Policy
Last updated: April 11, 2026
At Norvabeauty, we want you to feel confident shopping with us. That’s why we offer a 30-day money-back guarantee from the date of purchase, subject to the terms below.
30-Day Money-Back Guarantee
You may request a return or refund within 30 days of the purchase date.
To be eligible for a return or refund, items must:
- be returned within 30 days of purchase
- be unused, unopened, and in their original packaging
- be in resalable condition
- be accompanied by proof of purchase
Beauty Product Hygiene Policy
Due to hygiene, safety, and product integrity reasons, we cannot accept returns or offer refunds for opened or used beauty products, unless the item is faulty, damaged, or incorrect.
This includes products that have been opened, tested, switched, or used in any way.
Non-Returnable Items
The following items are not eligible for return or refund unless required by law:
- opened or used beauty products
- items not in their original condition or packaging
- gift cards
- sale, clearance, or promotional items
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us at hello@norvabeauty.com as soon as possible with your order number and clear photos of the issue.
If approved, we will offer an appropriate remedy, which may include a replacement, store credit, or refund.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Shipping costs are non-refundable, unless the item is faulty, damaged, or incorrect.
Return Shipping
If your return is approved and the item is not faulty, damaged, or incorrect, you are responsible for the cost of return shipping.
We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.
Order Cancellations
Orders cannot be changed or cancelled once they have been processed or shipped.
If you no longer want your order, you may request a return in line with this policy after it has been delivered, provided the item meets the return conditions above.
How to Request a Return
To request a return or refund, please contact us at hello@norvabeauty.com within 30 days of the purchase date.
Please do not send items back without contacting us first, as unapproved returns may not be accepted.
Consumer Rights
Nothing in this policy excludes or limits any rights you may have under applicable consumer law.
Contact
For any return or refund questions, please contact: