Privacy Policy

Last updated: April 10, 2026

Norvabeauty operates this website and related services to provide you with products, content, and a smooth shopping experience (the “Services”).

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, place an order, contact us, or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect the following types of personal information:

• Contact information, including your name, email address, phone number, billing address, and shipping address
• Order and transaction information, including products purchased, order history, payment details, and transaction confirmations
• Account information, including login details, saved preferences, and account settings
• Shopping activity, including items viewed, added to cart, purchased, returned, exchanged, or cancelled
• Communications, including messages, inquiries, reviews, or support requests you send to us
• Device and usage information, including your IP address, browser type, device type, network connection, and information about how you use our website

How We Collect Your Personal Information

We may collect personal information:

• Directly from you, when you place an order, create an account, subscribe to marketing, contact us, or otherwise provide information to us
• Automatically, when you browse or interact with our website, including through cookies and similar technologies
• From service providers or third parties, where necessary to support our website, payments, fulfilment, analytics, marketing, and customer support

How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide our Services

We use your personal information to process orders, arrange delivery, manage payments, provide customer support, maintain your account, and provide the products and services you request.

To improve your experience

We may use personal information to personalise your experience, remember your preferences, improve our website, and better understand how customers use our Services.

To communicate with you

We use your information to send order confirmations, shipping updates, service messages, and respond to your questions or support requests.

For marketing

Where permitted by law, we may send you promotional emails or other marketing communications about our products, services, offers, or updates. You can unsubscribe from marketing communications at any time.

For security and fraud prevention

We may use your personal information to help detect, prevent, and investigate fraud, misuse, security incidents, or other harmful or unlawful activity.

For legal reasons

We may use or disclose personal information where necessary to comply with legal obligations, respond to lawful requests, enforce our terms and policies, or protect our rights.

How We Share Personal Information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our Services, including:

• payment processors
• shipping and delivery providers
• website, hosting, and technical service providers
• analytics and marketing providers
• customer support providers
• professional advisers or legal authorities where required by law

We may also share information:

• if required to comply with applicable law or legal process
• to protect our rights, property, customers, or business
• in connection with a business sale, merger, restructure, or transfer of assets

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, improve performance, remember your preferences, understand website usage, and support marketing efforts.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect parts of the website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third-party websites. We encourage you to read their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you
• request correction of inaccurate personal information
• request deletion of your personal information
• opt out of marketing communications

If you would like to exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or how we handle personal information. Any updates will be posted on this page with the revised effective date.

Contact

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us at hello@norvabeauty.com