Shipping Policy

Last updated: April 11, 2026

At Norvabeauty, we aim to process and ship your order as quickly as possible.

Order Processing

Orders are usually processed within 1 to 3 business days after your order is placed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Timeframes

Shipping times may vary depending on your location and the shipping method selected at checkout.

Estimated delivery timeframes are provided as a guide only and are not guaranteed.

Once your order has been shipped, delivery is handled by the carrier and may be affected by delays outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery option, unless free shipping is offered as part of a promotion.

Order Tracking

If tracking is available for your order, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Norvabeauty is not responsible for delays, failed deliveries, or extra costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Delayed, or Stolen Parcels

Once an order has been shipped, we are not responsible for delays caused by the shipping carrier.

If your parcel is lost or significantly delayed, please contact us at hello@norvabeauty.com and we will do our best to assist.

If tracking shows that your parcel has been delivered but you have not received it, please first check with household members, neighbours, or your local delivery provider. We are not responsible for stolen parcels after delivery has been confirmed.

Damaged Items in Transit

If your order arrives damaged, please contact us at hello@norvabeauty.com as soon as possible with your order number and clear photos of the item and packaging so we can review the issue.

International Shipping

If international shipping is offered, delivery times may vary depending on the destination country and customs processing.

Customers are responsible for any customs duties, import taxes, or other fees that may apply to international orders.

Contact

If you have any questions about shipping, please contact us at:

hello@norvabeauty.com